Delivery & Shipping

Processing time. 

All products are made to order, designed and hand printed or embroidered in the U.K. You order will take 1 days to be made and processed before dispatch.In the event of any change you will be notified of a revised delivery date by email. Express shipping cut off time is 1pm each day.

 U.K Delivery Options

Option	Cost	Delivery Time	Cut Off
Free U.K Shipping†	£0.00	8am - 6pm, within 1-2 working days of your order being placed Currently free over £50	N/A
Standard	£3.95	8am - 6pm, within 1-2 working days of your order being placed	N/A
Express	£5.95	Same day dispatch cut off time is 1pm (excludes weekends and bank holidays)	1PM

 

†To qualify for 'Free UK Shipping' your basket of goods must total £50.00 or over. This promotion applies to UK shipping destinations only and will take approximately 1-2 working days.

Express deliveries will be dispatched using a tracked and signed service with a timed, two-hour delivery window. If you have provided a mobile number with your express order, you will receive a text message on the morning of your delivery with a two-hour delivery window.

Exclusions:
Standard Delivery to these areas may be a little slower: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE.

Next Day delivery applies to working days only and excludes Bank holidays and weekends. Available to mainland UK postcodes only, and excludes the Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland, Scottish Isles, and the following postcodes: AB, DD, DG, DT, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PL, PO, TD, TR, ZE.
 

Delivery Info

Standard UK deliveries will be dispatched using a 48 hour courier service. Express deliveries will be dispatched using a tracked and signed service with a timed, two-hour delivery window. If you have provided a mobile number with your express delivery order, you will receive a text message on the morning of your delivery with a two-hour delivery window. If we are unable to deliver, then a card will be left with a number for you to contact and rearrange delivery. Please give us a call on 07529 150786 if your order hasn’t arrived within the specified timeframe.

 

Couriers

We use four couriers, depending on location, size of parcel and the delivery option selected at checkout.

These are:

• DPD

• Royal Mail

• UPS

• Fedex

 Keeping you Updated

Once an order is confirmed, we may use email and text message to keep you informed of its progress. For express delivery to UK mainland addresses, if you’ve provided a mobile number, we’ll text you a two-hour delivery window on the morning your goodies are due to arrive.

In the unlikely event we’ve run out of something you’ve ordered, we’ll send out the items that are available. We’ll then post the rest to you as soon as it’s back in stock. Rest assured, we won't charge twice for postage, and we’ll keep you in the loop at every stage. If time is of the essence, you can always cancel any missing items for a refund or credit note. At the moment, it’s not possible to split online orders between two delivery addresses. If you do wish to split an order, there are two things you can do:

• Place two separate orders online.
• Give us a call on 01332 492327 and we will be happy to help.

Lastly on Delivery

All delivery dates are estimates and we cannot guarantee specific deadlines. We cannot be held responsible for any third-party involvement where delays occur to deliveries. Saturdays, Sundays and bank holidays are classed as non-working days. We do not deliver to PO Boxes.